Curbside Pickup Available & Free NYC Delivery

Frequently Asked Questions

The following are the most frequently asked questions Chelsea Wine Vault has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Chelsea Wine Vault, we're interested in hearing from you.
Q. What is your policy on returns and exchanges?
A. We hope you’ll love your purchases, but in case you need to make a return or exchange, please return the item within 14 days with receipt for store credit only. For any additional questions, please contact us at 212.462.4244.
Q. Is there a restocking fee for returned items?
A. Less than 12 bottles will not incur a restocking fee.  For 12 bottles or more, we will charge a 10% fee.
Q. I don't see the wine I want listed on your website. Is it available?
A. If you are looking for something and don't see it, please call us at 212.462.4244 and we’ll gladly do our best to locate it for you.
Q. What are your shipping fees?
A. We offer free shipping on all orders within Manhattan and the Outer Boroughs.  We offer free shipping over $250 in New York State. For orders under $250, regular UPS rates apply.
Q. Do you offer delivery?
A. Yes, please select delivery at checkout.  Most orders will be delivered next business day via Chelsea Wine Vault’s temperature-controlled truck barring seasonal peaks in volume and severe weather. We require a 3 hour delivery window.  If your order is time-sensitive please call 212-462-4244 to make arrangements.
Q. Can I place an order for pickup in store?
A. Yes. Select Free In-Store Pickup at checkout, and pick up your order at our store. Please pick up your order within 7 days of your notification email. We have limited space for storing pickup orders, so if you have not picked up your order within 7 days, we will contact you regarding shipping or delivery options.
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